Frequently Asked Questions — 7pk365

No. Each individual user is permitted exactly one account on 7pk365. Operating multiple accounts — whether under your own name or a different identity — is a breach of our Terms and Conditions and will result in immediate account closure and potential forfeiture of any funds held across those accounts. If you already have an account, do not register a second one under any circumstances.

You must be at least 18 years of age, or the higher minimum age required by the operator's licensing jurisdiction — whichever is greater. Age is verified through our mandatory KYC process. Accounts belonging to underage users are permanently closed and any balance is handled in accordance with applicable regulatory requirements. 7pk365 takes underage access extremely seriously.

Log in and navigate to Account Settings. Most contact details can be updated there directly. Some changes — particularly those affecting your registered name or identity — may require supporting documents for verification. If you cannot update a detail through settings, contact our support team at [email protected] with your request and account details.

Click the "Forgot Password" link on the login page and enter your registered email address. Follow the reset instructions sent to your inbox. If the email doesn't arrive within a few minutes, check your spam or junk folder. For further assistance, contact support — but note that 7pk365 staff will never ask for your password. Never share your login credentials with anyone under any circumstances.

7pk365 displays references to payment rails familiar to Pakistani users, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and cryptocurrency options. Actual availability of any specific method must be verified in the cashier at the time of transaction. None of these providers endorse or affiliate with 7pk365 — they are listed as context only. Always use a payment method registered in your own name.

Minimum deposit thresholds vary by payment method and are displayed in the cashier at the time of transaction. All amounts are denominated in Pakistani Rupees (PKR). We recommend checking the cashier for the most current minimums before initiating a deposit, as thresholds can vary by method and may change during promotional periods. Cryptocurrency minimums depend on the specific asset selected.

Processing times depend on the withdrawal method and whether KYC is complete. Bank transfers to HBL, UBL and similar institutions typically take 1–5 business days. Mobile wallet methods such as Easypaisa and JazzCash vary based on provider policies. Cryptocurrency withdrawals depend on network confirmation times. Pending security or compliance reviews may extend these windows. Completing KYC fully in advance helps avoid delays.

Withdrawals may be held for several reasons: incomplete KYC documentation, unsatisfied bonus wagering requirements, an active compliance or fraud review, or a mismatch between your registered payment method and the withdrawal destination. Contact support at [email protected] with your account reference and withdrawal details to receive a specific explanation and expected resolution timeline.

7pk365 does not charge platform-level fees on standard deposits or withdrawals. However, individual payment providers — including mobile wallet services and banks — may apply their own transaction charges that are outside 7pk365's control. Always review your payment provider's own fee schedule before initiating a transaction. Cryptocurrency transactions are subject to network gas or miner fees determined by blockchain conditions.

7pk365 covers a broad range of sports markets. Cricket is central — including PSL matches, ICC tournaments, bilateral Test series and T20 internationals featuring Pakistan and other major teams. Beyond cricket, the platform covers football, UFC and combat sports, tennis, basketball and other major international events. Live in-play betting is available across selected markets during active events.

Live betting lets you place wagers on a match after it has started, with odds updating in real time based on what's happening on the pitch. You can bet on outcomes like the next wicket, current over run totals or match winner as play unfolds. Markets may be temporarily suspended during critical moments such as a run-out review or between overs, or if data feed interruptions occur.

7pk365 offers live casino games including live dealer baccarat, roulette, blackjack and game show formats streamed in real time from professional studio environments. The slots library includes a wide variety of video slots and classic reel games from major software providers. Instant win games are also available. All outcomes use certified Random Number Generation where applicable, ensuring fair results.

Yes. The 7pk365 platform is fully optimised for mobile browsers on both Android and iOS devices. You can access sports betting, live casino and slot games directly through your phone's browser without needing a separate app download. The layout adjusts automatically to your screen size, and the same account, balance and promotions are accessible across all devices.

RTP is the theoretical long-run percentage of total wagers returned to players across a game. For example, a slot with 96% RTP returns an average of PKR 96 for every PKR 100 wagered over millions of spins. RTP does not predict outcomes in any individual session — actual results in a single sitting can vary significantly in either direction from the theoretical average. RTP figures are published by the game provider.

7pk365 offers a range of promotions including welcome bonuses for new users, deposit match bonuses, free bets on selected cricket and sports markets, free spins on slot games, reload offers and seasonal promotions tied to major events like the PSL or ICC World Cup. All bonuses are subject to specific terms including wagering requirements, eligible games, minimum odds and time limits.

A wagering requirement specifies how many times a bonus amount must be staked before the associated winnings can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must wager PKR 10,000 in qualifying bets before any bonus-linked balance becomes withdrawable. Eligible games, minimum odds and contribution percentages are all specified in each promotion's individual terms — read them carefully before opting in.

No. Bonus funds and winnings generated from bonus play cannot be withdrawn until the applicable wagering requirement has been fully completed. Requesting a withdrawal before completion will typically result in the bonus and associated winnings being forfeited. Always check the progress of your wagering requirement in the Promotions section of your account before initiating a withdrawal.

Yes. All bonuses on 7pk365 carry a validity period after which unused bonus funds, free bets or free spins are forfeited automatically. Expiry windows vary by promotion and are displayed clearly in each offer's terms at the time of opt-in. You can check your active bonuses and their remaining validity periods in the Promotions section of your account at any time.

Eligibility depends on the specific promotion. Some bonuses and free bets are designed specifically for cricket markets including PSL, ICC T20 World Cup and other tournaments. Others may be sports-wide or restricted to casino products. Each promotion's terms will clearly specify which markets, games and minimum odds qualify for wagering requirement contributions. Check the individual offer details before placing qualifying bets.

KYC stands for Know Your Customer — a mandatory identity and age verification process that 7pk365 uses to comply with anti-money laundering (AML) obligations, confirm users meet the minimum age requirement, and prevent fraud. KYC must be completed before withdrawals are processed. Documents typically include a valid Pakistani CNIC or passport, a proof-of-address document and a selfie or liveness check matching the submitted identity document.

Standard KYC documentation includes a clear copy of your valid Pakistani CNIC or passport, a proof-of-address document dated within three months (such as a utility bill or bank statement), and a selfie or liveness check image matching your identity document. Documents must be submitted through the secure, HTTPS-encrypted portal within the platform. Never transmit identity documents through unencrypted email, social media or messaging apps.

Log in and go to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit caps, net loss limits and session time limits. Reductions to existing limits take effect immediately. Increases are subject to a mandatory cooling-off period to prevent impulsive changes during an active session — a deliberate design decision to protect users.

Go to Account Settings, select Responsible Gambling, then choose Self-Exclusion. Select your preferred duration — 6 months, 1 year, 2 years, 5 years or permanent — and confirm. Your account is locked immediately. You can also request self-exclusion by emailing [email protected]. Reinstatement after the exclusion period ends involves a mandatory review process. For full details, visit our Responsible Gambling page.

7pk365 does not hold or claim any license from the Government of Pakistan, the PTA, the State Bank of Pakistan, or any Pakistani provincial authority. Online gambling operates in a complex legal environment in Pakistan under the Prevention of Gambling Act, 1977. Users are solely responsible for verifying the legal status of online gambling in their jurisdiction before registering or participating. This does not constitute legal advice. For full details, see our Terms & Conditions.